Security Systems in a Strata Environment – what to consider and what to look out for

Now that you have seen just some of the many considerations to be aware of when planning and using your security system, how do you know who to choose as your provider? Have a look at our list of things to look out for below:

Top tips on selecting an integrator

1.      Experience in Strata

This cannot be overstated. Without doubt one of the biggest causes of systems that do not perform is a lack of specific market understanding by the integrator. It is tempting to think of a security system as just a collection of cameras, doors and alarms that don’t do much. They only record peoples’ movement, control access and alert someone in the event of a break-in right? As you can see from our blog series, there are a multitude of factors to take into account. Each industry will have it’s own unique considerations and requirements based on the market they serve.

Make absolutely sure your security provider has experience and knowledge of the Strata industry

2.      Robust planning and deployment processes

Does your proposed installer have that “she’ll be right” attitude? Run……..get away fast……they may be cheap; but they will cost you a fortune. If your installer cannot supply you with a scope of works, plans, a rollout plan and project milestones at a MINIMUM, they have no idea how they are going to install the system. Commonly you will hear the “I’ve been doing this for xx years, we don't need to see the site” line, well the reality is that they have never done it on your site.

If your integrator is not prepared to put in the time to pre-plan, then you are a number not a customer.

3.      They back themselves and their work

Look for guarantees, clear deliverables and strong communication in the initial process. A Service Level Agreement (SLA) signifies that the installer will take account of their work and will work with you to ensure the best outcome. SLAs should be customised to your business needs, so look for an integrator that will work with you to find out what service level items are most important to you. At the end of the day if a provider will not stand behind their work then they are not confident in getting it right. The service you receive from your integrator should not stop when the install is done. They should have a well-developed support process, that provides clear guidance on what to expect going forward and what level of service you are entitled to.

Your integrator should offer consistent and well documented maintenance and service packages to give you peace of mind.

4.      Partner Support

Be wary of offerings involving the “latest in European design” or brands that you can’t find multiple suppliers for locally. Opting for an “exclusive” brand can leave you exposed to an informal lock-in with your installer. If no-one else supports the product being proposed, you are putting all your eggs in 1 basket and will have nowhere else to go should your installer not perform. Your installer should have the backing of highly regarded vendors and suppliers that have a presence in your region. Installers that direct import product from overseas often have no real support, or cannot get it until support operators become available in different time zones.

Ask your integrator who they work with and are they locally supported to ensure a much smoother experience.

5.      Knowledge

Security is a very specific technology and requires very specific knowledge and skills to effectively deploy a security system. Your integrator needs to know how to effectively apply these skills to your specific requirements or you will end up with a system that simply does not do what you want it to do. Does your integrator know what product best suits your application? Do they know the difference between an NVR or a VMS? (see HERE for our blog on the subject). Ask them why they are proposing a particular solution, and if you don’t understand the answer…..ask until you do. Remember you will have this security system for 10 years, so it needs to work for you. Always remember that your concerns and priorities will be different to someone else’s, so make sure your integrator spends the time to understand your site and offers a solution that is tailored to your needs.
Make sure you question them on the 3 major areas described in this blog. Of particular importance is how they will enable you to effectively manage your data going forward. You cannot effectively manage poor data, therefore it is vital that your integrator can communicate a clear, structured and efficient plan during the preparation and/or install phase to collect the necessary data. Ideally integrators will offer a service to manage the data for you on an ongoing basis. This is something that can save you a fortune in total cost of ownership over the years.

Ensure you only work with a knowledgeable integrator to avoid costly mistakes.

6.      Innovative approach

Try to select an integrator that is across the latest in security technology. For example many of the latest products offer cloud services and internet based management. This allows you to consider a product that not only gives you access from anywhere in the world; but can also mean a far less intrusive install process as much of the initial setup can be done offsite. The result is less management of the process by the BM/OCM and less disruption to the residents as the integrator spends less time onsite with noisy power tools. The other advantage of cloud based services is less physical hardware, which means less breakdowns and supply issues.

Look for integrators that are constantly finding ways to enhance your experience of the system.

Security is a critical part of any Strata environment, and it’s important to make sure you select the right provider and adhere to all applicable legislation. By understanding your obligations, and collecting data in a meaningful way, you can set up an effective security system that will keep your sites and residents safe from harm. Make sure to review your options carefully and ask the right questions when selecting an integrator – covering all of the points we’ve raised in this post should help you make an informed decision. Are there any other things you think are essential when choosing a security provider for a Strata environment? Let us know at info@bravesecurity.com.au

Brave Security
9 Hall Street, Port Melbourne VIC 3207
13.000.THEFT (1300-084-338)
www.bravesecurity.com.au